Overview

About these terms

By visiting the Other Stories website, browsing products, creating an account, placing an order, or using any part of our online store, you agree to follow these Terms of Service and any related store policies posted on our website.

These terms apply to all website visitors, customers, account holders, and anyone who accesses or uses the Other Stories online store.

Acceptance

Acceptance of terms

Please read these terms carefully before using our website. If you do not agree with these Terms of Service, you should not use the Other Stories website or place an order through our store.

We may update these terms from time to time. Continued use of the website after updates are posted means you accept the revised terms.

Online store

Online store terms

You may use the Other Stories website only for lawful shopping, browsing, account, and customer service purposes. You agree not to use the website in a way that may harm the store, interfere with website performance, or affect another customer’s experience.

• You must provide accurate information when placing an order or contacting customer service.
• You may not attempt to misuse checkout, payment, account, or promotional features.
• You may not copy, scrape, disrupt, reverse engineer, or interfere with website functionality.
• You are responsible for keeping your account login details secure if you create an account.

Products

Product information

Other Stories works to present product information, images, colors, descriptions, sizes, prices, and availability as clearly as possible. However, display settings, product photography, screen differences, and website updates may affect how an item appears.

Product details may change from time to time. We may correct errors, update product descriptions, adjust availability, or remove products from the website without prior notice.

Pricing

Pricing and availability

Prices and product availability are subject to change without notice. The price shown at checkout at the time an order is placed is the price used for that order, unless an error or issue requires review.

Other Stories may correct pricing errors, product information errors, promotional errors, or availability issues. If an order is affected by an error, we may contact you using the email address provided with your order.

Orders

Orders and payment

When you place an order, you agree that all information provided is complete, accurate, and current. This includes your name, email address, shipping details, billing details, and payment information.

Orders are subject to payment authorization, product availability, fraud review, and order processing. Other Stories may refuse, cancel, or limit an order if the order information appears incomplete, inaccurate, unauthorized, suspicious, or otherwise inconsistent with these terms.

Shipping

Shipping policy reference

Other Stories offers Free Worldwide Shipping as described in our Shipping Policy. Shipping times, tracking updates, delivery estimates, address issues, customs coverage, and package support are explained in the Shipping Policy.

Customers are responsible for entering accurate shipping information at checkout. If you notice an address issue, contact us as soon as possible at [email protected].

Returns

Return policy reference

Other Stories offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition, return instructions, refund timing, exchanges, damaged items, and final sale rules are explained in the Return Policy.

Customers must contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Accounts

Account information

If you create or use an account with Other Stories, you are responsible for maintaining the accuracy and confidentiality of your account information. You should not share your account login details with others.

If you believe your account has been accessed without permission or your order information may have been misused, contact us at [email protected].

Prohibited uses

Use of the website

You agree not to use the Other Stories website for any prohibited or unauthorized purpose.

• Using the website for unlawful, misleading, abusive, or fraudulent activity.
• Submitting false order, payment, shipping, account, or customer service information.
• Attempting to interfere with website security, checkout systems, or store operations.
• Uploading or transmitting harmful code, malware, spam, or disruptive content.
• Violating the rights, privacy, or experience of other customers or website users.
• Using website content, product information, or images without permission.

Intellectual property

Store content and ownership

The Other Stories website may include text, images, graphics, product descriptions, design elements, logos, icons, layouts, and other content connected to the store experience.

Website content is provided for personal shopping and informational use only. You may not copy, reproduce, modify, distribute, sell, or use store content for commercial purposes without permission.

Third-party links

External websites and services

The Other Stories website may contain links or references to third-party websites, tools, payment services, or other external resources. These third-party services are provided for convenience or functionality.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services. You should review any third-party terms and privacy policies before using those services.

Disclaimer

Website availability and information

Other Stories aims to keep the website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, fully current, or free from technical issues.

Product information, prices, promotions, availability, shipping estimates, and website content may be updated, corrected, interrupted, or removed at any time.

Liability

Limitation of liability

To the extent allowed by applicable rules, Other Stories is not responsible for indirect, incidental, special, or consequential losses connected to website use, order delays, website interruptions, product availability, third-party services, or customer use of purchased products.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection rules.

Changes

Changes to these terms

Other Stories may update, replace, or revise these Terms of Service from time to time to reflect changes in store operations, website features, customer policies, payment options, or service practices.

When updates are made, the revised version will be posted on this page with a new “Last updated” date.

Contact

Contact information

If you have questions about these Terms of Service, online store use, orders, payments, shipping, returns, accounts, or customer support, please contact Other Stories at [email protected].