Information collected

Information we may collect

Other Stories may collect information that you provide directly to us and information that is collected automatically when you use our website.

• Contact details, such as your name, email address, billing address, and shipping details.
• Order information, including purchased items, order number, payment status, delivery details, and return or exchange requests.
• Account information, such as login details, saved preferences, and customer service history.
• Communication details when you email us, use a contact form, or request support.
• Website usage information, such as pages viewed, device type, browser type, general location, and interaction data.

How we use data

How information is used

We use customer information to operate the Other Stories store, process purchases, provide support, improve the shopping experience, and communicate with customers about their orders or requests.

• To process, confirm, manage, and fulfill orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order updates, service messages, and account-related communications.
• To improve website functionality, product presentation, and customer experience.
• To help protect our website, customers, and business from fraud, misuse, or unauthorized activity.

Orders

Order processing

When you place an order with Other Stories, we use the information you provide to process your purchase, confirm payment, prepare order details, arrange delivery information, and respond to any related customer service questions.

We may also use order information to review returns, exchanges, damaged or wrong item reports, refund questions, and other post-purchase support requests.

Payments

Payment information

Payment information is processed through the payment options provided at checkout, including PayPal, Stripe, and credit card payment services. Other Stories does not need to store full payment card details in order to process your order.

Payment service providers may collect and process payment details as needed to authorize transactions, prevent fraud, issue refunds, and complete payment-related services.

Cookies

Cookies and analytics

Other Stories uses cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the website, improve performance, and help measure the effectiveness of our online experience.

• Essential cookies help the website function properly, including cart and checkout features.
• Preference cookies may remember choices such as region, language, or display settings.
• Analytics tracking helps us understand website traffic, page performance, and general shopping behavior.
• Marketing-related cookies may help measure campaigns or show more relevant content where applicable.

Email marketing

Marketing emails

If you subscribe to Other Stories email marketing, we may use your email address to send updates about products, promotions, store news, special offers, and related content.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected]. Service-related emails, such as order updates or customer support messages, may still be sent when necessary.

Service providers

How information may be shared

Other Stories may share limited information with trusted service providers that help us operate the store and provide customer services. These providers may assist with payment processing, order management, website hosting, delivery support, customer communication, security, analytics, and related business operations.

We only share information that is reasonably necessary for these services. We do not sell customer information as part of our store operations.

Security

Data security

We use reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, website, or electronic transmission method can be guaranteed to be completely secure. We encourage customers to use strong passwords, keep account details private, and contact us if they believe their information may have been misused.

Retention

Data retention

Other Stories keeps customer information only for as long as reasonably needed to provide services, process orders, support returns and exchanges, maintain account records, meet operational needs, resolve disputes, prevent fraud, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our business and recordkeeping needs.

Your choices

Customer privacy rights

Depending on your location and applicable privacy rules, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of certain processing, or information about how your data is used.

You may also opt out of marketing emails and adjust cookie preferences through your browser or available website settings. To submit a privacy request, contact us at [email protected].

Children

Children’s privacy

Other Stories is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

International users

Use of the website from different locations

Customers may access the Other Stories website from different locations. Information may be processed or stored in places where our service providers operate, depending on the services needed to support orders, payments, website functionality, customer communication, and security.

By using our website or placing an order, you understand that your information may be handled in connection with these store operations.

Updates

Policy updates

Other Stories may update this Privacy Policy from time to time to reflect changes in our store operations, website features, payment options, customer service practices, or privacy requirements.

When we make updates, the revised policy will be posted on this page with a new “Last updated” date.

Contact

Contact us about privacy

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, or a privacy request, please contact Other Stories at [email protected].