Processing

Order processing time

Orders are usually processed within 1–3 days after your order is placed. Processing includes order review, payment confirmation, item preparation, and packaging before shipment.

Processing times may be affected by order volume, product availability, incomplete order information, or customer service review when additional confirmation is needed.

Delivery

Estimated delivery time

Estimated delivery time is 2–5 days after the order has been processed and shipped. Delivery times are estimates and may vary depending on destination, local delivery conditions, weather, holidays, or unexpected carrier delays.

Other Stories does not invent or promise a fixed delivery date. We recommend checking your tracking details once they become available for the most current delivery information.

Destinations

Shipping destinations

Other Stories provides Free Worldwide Shipping to eligible destinations. If your delivery location cannot be served or requires additional information, our customer service team will contact you using the email address provided with your order.

• Please enter a complete and accurate shipping address at checkout.
• Include apartment, suite, unit, building, or access details when applicable.
• Use an email address where you can receive order and tracking updates.

Rates

Shipping rates

Standard shipping is free worldwide. Other Stories covers the shipping cost as part of our Free Worldwide Shipping service.

If optional upgraded shipping methods are offered at checkout in the future, any available cost or delivery estimate will be shown before payment is completed.

Tracking

Tracking updates

Tracking information is usually updated within 1–3 days after shipment. Once your order has shipped, tracking details may take time to appear in the carrier system.

If your tracking link does not update immediately, please allow 1–3 days after shipment for the tracking status to refresh.

Address details

Wrong or incomplete address

Customers are responsible for entering accurate shipping details at checkout. If you notice an incorrect or incomplete address, please contact us as soon as possible at [email protected].

We will do our best to help before the order ships. Once an order has been processed or shipped, address changes may not be possible.

Customs and taxes

Customs duties, import taxes, and government charges

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges related to eligible Free Worldwide Shipping orders.

Delays

Lost, delayed, or damaged packages

If your package appears delayed, lost, damaged, or marked as delivered but has not been received, please contact Other Stories customer service at [email protected].

Please include your order number, tracking number, shipping address, and a brief description of the issue. If the package or item arrived damaged, include clear photos of the packaging and product so our team can review the situation.

Support

Contact us about shipping

For shipping questions, tracking updates, address issues, customs coverage, delayed packages, damaged packages, or delivery concerns, please contact Other Stories at [email protected].

To help us assist you faster, please include your order number and the email address used at checkout.