How to reach us

Send us a message

For the fastest support, email our customer service team or use the contact form on this page. Please include clear details so we can understand your request and help you more efficiently.

What to include

Help us assist you faster

When contacting Other Stories, please include the information related to your request.

• Your full name and email address used at checkout.
• Your order number, if your message is about an order.
• A brief description of the issue or question.
• Product name, size, color, or item details when asking about a product.
• Photos, if they are helpful for explaining a product or order concern.

Order support

Questions about your order

Contact us if you need help reviewing an order, correcting order details, checking order information, or understanding the next step after placing your order.

Please include your order number so our team can locate the correct purchase and respond with the most relevant information.

Shipping support

Delivery and shipping questions

If you have a shipping question, please contact us with your order number and delivery details. We can help review shipping-related questions and provide available information about your order status.

Returns and exchanges

Return or exchange help

For return or exchange questions, please email us before sending anything back. Include your order number, the item you need help with, and whether your request is about a return, exchange, sizing issue, or product concern.

Product questions

Need help choosing or checking an item?

If you have questions about Other Stories products, including clothing, fit, sizing, color, materials, or styling details shown on the product page, send us the product name or link with your question.

Account help

Support for account questions

If you need help with account access, order information connected to your email, or other account-related questions, contact us with the email address connected to your account.

Privacy

Your information is handled with care

Please only share information needed to support your request. Any details you provide through email or the contact form will be used to review and respond to your customer service question.

Thank you for contacting Other Stories. We appreciate your message and will do our best to assist you within 24–48 hours during customer service hours.